From: jwgh at earthweb.com (Jacob Wolf Gibney Haller) Subject: You are in a maze of voice mail messages, all different Date: 8 May 1997 Message-ID: <jwgh-ya02408000R0805971121230001@news.earthweb.com> Newsgroups: alt.tech-support.recoveryI just got off the phone with Netscape tech support (1-800-320-2099). I had to re-call them a few times. The first time I called, we had the following conversation:
"Hello, and thank you for calling Netscape technical support. If you wish to save time by using our automatic problem solving system, PRESS ONE! [...]"
I pressed one.
"If you need instructions on how to use our automatic problem solving system, PRESS ONE! If not, PRESS TWO!"
I pressed two.
"If you are starting a new session with us, PRESS ONE! If you are resuming a previous session, PRESS TWO!"
I pressed one.
"Thank you. Goodbye." [click]
Redial.
Same as above until where I told it I was starting a new session. Then it said:
"To help us diagnose your problem, please tell us what computer system you are using. If you are using a computer with Windows 95, PRESS ONE! If you [. . .] If you are using a Macintosh, PRESS FOUR!"
I pressed four.
"Thank you. Goodbye." [click]
With persistance, I talked to a living person (who didn't hang up on me).
Next I called Microsoft Tech Support. After indicating that I wanted to be transferred to their automatic problem tracking system, I was put on hold. That was probably five minutes ago.
Computers. More trouble than they're worth.
-jwgh