Originally posted to alt.tech-support.recovery, date and time unknown. If you have any information about when I posted this please let me know.
I don't think I could make this up if I tried.
Our company has a few salesdroids who are out in the middle of nowhere, far from any manager. Of course, the help desk must support them too. We gave one of them a laptop to dial in and use the sales contact tracking software with. After she was back in Texas for a while she called up and complained that she wasn't able to dial in. This had happened after her husband had mucked around with it. One of our people, a very sharp guy, talked to her husband on the phone. Sample quote: "Yeah, I just deleted some things from the register [sic]. Should I try putting 'em back and see if that fixes it?"
Ultimately the guy managed to fix the damage he had caused, I think with very little help from us since none of us wanted to go near this with a ten-foot pole.
Flash forward some months. The same guy has customized the sales contact tracking software on his wife's laptop to make it work better. Specifically, he's edited the DLLs.
Pleased with his handiwork, he sent a message to the entire sales team trumpeting his achievement and offering his services as a consultant to do this for everyone.
The head of the sales team forwarded his offer to the aforementioned smart cookie on our team, indicating that she thought this might be a nifty idea.
Ultimately he told her that if she wanted to have him do this, we would withdraw all support from their team. A strongly-worded letter has been sent out to the sales staff indicating that this type of stuff is not to be considered without consulting someone on our team first.
-jwgh
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"Hey, tolerance includes tolerating assholes, remember."
- Nikolai Kingsley, talk.bizarre 3/11/98